Refund policy

Returns Policy

The user has the right to refuse and request the return of the goods ordered and purchased by him within 14 (fourteen) days of receipt of the goods from the warehouse or delivery address, in the event that they are with the packaging in its integrity (the packaging of the shipment can be opened), complete and the goods are in the form in which they were received with the accompanying documentation ( Warranty Card, Shipping Note, Cash Voucher) for purchase and under the conditions of Art. 55 ( sound goods) of the Consumer Protection Act.
Satisfaction of a request for the return of goods: the goods must be in complete condition with the accompanying purchase documentation. If the consumer has not retained the original packaging, the consumer should pack the goods for transport in order to preserve them. It is recommended that the packaging is appropriate to the weight and contents of the goods. Each package should be securely sealed and reinforced around the edges. For reliable packaging, the practice requires the use of at least 2 different components (corrugated cardboard, aeroplast, nylon, stretch film and/or tape), as the risk of loss/injury of the goods is borne by the consumer until they are taken into storage by /an employee of/ the trader. Severely damaged items are not returnable. Additional services (transport, delivery and installation) are not refundable.
In the event of withdrawal from the contract, the consumer is obliged to bear the direct costs of returning the goods (basis Art. 55 para. 2 of the Consumer Protection Act).